How can we help?

Setup guides, troubleshooting, and how to reach a human.

Email support

For anything we don't cover below, email support@aurametricapp.com. We read every message. You'll usually hear back within 24 hours on weekdays.

To help us respond faster, please include:

  • Your iPhone model and iOS version
  • The Aura Metric version (Settings → About)
  • A short description of what happened and what you expected
  • Screenshots, if relevant

Setup guides

How do I set up RideChecker?

Open Aura Metric → Settings → RideChecker → Method and choose how offers are read:

  • Screen Broadcast (automatic): pick it, read the notice, and tap Start Shift. When the Start Broadcast sheet opens, tap Start Broadcast. Every offer now gets an Accept / Hold / Decline verdict by itself. After a break, tap Start Broadcast again when asked.
  • Screenshot: follow the Setup Guide to install the Shortcut and add it to Back Tap or AssistiveTouch. When an offer appears, take a screenshot and tap your shortcut.
How do I set up my Vehicle & Costs?

Settings → Vehicle & Costs. Pick vehicle type (Gas / Hybrid / Electric). Enter fuel price, efficiency, insurance, car payment, and maintenance budget. Enter typical miles and hours per week. Optionally adjust Dead Miles % (default 25%) and Tax Rate % (default 0%). Tap Save.

How do I back up my trips?

Settings → Data → Data Backup → Export Trips to CSV. Use the iOS share sheet to AirDrop to your Mac, email it, or save to iCloud Drive / Files. To restore: same screen, tap Import Trips from CSV and pick the file.

How do I cancel my subscription?

iOS Settings → your Apple ID → Subscriptions → Aura Metric → Cancel. Two taps. The subscription stays active until the end of the current billing period.

How do I request a refund?

Refunds for App Store purchases are processed by Apple. Go to reportaproblem.apple.com, find Aura Metric, tap Report a Problem.

Troubleshooting

RideChecker says "Cannot read this screenshot."

Usually the screenshot doesn't contain a clear ride offer, or numbers aren't visible. Take a fresh screenshot with the full offer visible, or use manual trip entry from the Trips tab.

Screen Broadcast isn't showing verdicts.

Check that the red broadcast indicator is on (top-left of the screen). If it isn't, open Aura Metric and tap Start Broadcast again — it stops automatically on breaks and at the end of a shift. Also make sure Live Activities and notifications are allowed for Aura Metric in iOS Settings, and that your volume is up to hear the spoken verdict.

Take-Home shows $0 or "—".

Take-Home uses your Vehicle & Costs. If those aren't filled in, Aura Metric falls back to gross earnings. Go to Settings → Vehicle & Costs and enter fuel price, efficiency, miles per week, and hours per week.

The Live Activity doesn't show in my Dynamic Island.

Make sure Live Activities are enabled (iOS Settings → Aura Metric → Live Activities). If both Uber's and Lyft's apps are running their own Live Activities, iOS chooses which one to show — Aura Metric still appears in the pulled-down view.

The Airport tab shows no flights or only a few hours.

Tap the refresh button (circular arrow icon top-right of the airport card) to regenerate. The chart should show all 24 hours, scrolled to the current hour.

My location is wrong.

Settings → Location → type your city by hand or tap "Use My Location" to re-detect. Aura Metric uses your city to generate Zones, Schedule, and Events.

Still stuck?

Email support@aurametricapp.com with as much detail as you can. We'll work through it together.